Privacy Notice

Privacy Notice

This privacy notice explains how Currypool Mill collects, uses and protects your personal information.

We are committed to protecting your privacy and handling your data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. How we use your personal data

We collect and use personal information so that we can:

• Respond to booking enquiries
• Make and manage accommodation bookings
• Provide caravan storage services
• Issue invoices and process payments
• Communicate with you regarding your booking or services
• Meet legal, accounting and insurance obligations
• Protect our business against fraud or misuse

We do not sell your personal data and we will not use it for marketing unless you have given us permission to do so.

We may share your data where necessary with trusted service providers (for example accountants, payment providers or IT systems) who are required to keep your information secure and confidential.

We may also share information where required by law or regulatory authorities.

  1. Lawful basis for processing

We process personal data under the following lawful bases:

Legitimate interests
To respond to enquiries, manage potential seasonal bookings, operate and improve our services, and protect our business interests.

Contract
Where you make a booking or enter into a caravan storage agreement, we must process your data to fulfil that contract.

Legal obligation
To comply with accounting, tax, insurance and regulatory requirements.

  1. How long we keep your data

We only keep personal data for as long as necessary for the purposes it was collected.

Enquiries (no booking made)
We retain enquiry information for up to 12 months to allow customers time to return to complete seasonal bookings.

Booking records
Booking and transaction information will be retained for up to 6 years after the end of the financial year in which the booking took place.
This is to comply with HMRC accounting requirements and to protect our legal position in the event of disputes or insurance claims.

Caravan storage customers
We retain personal data for the duration of the storage agreement and for up to 6 years afterwards for legal, insurance and accounting purposes.

Correspondence
General correspondence may be retained for a reasonable period where necessary to manage customer relationships, resolve disputes or meet legal obligations.

We regularly review stored data and securely delete information that is no longer required.

  1. Your data protection rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Request transfer of your data (data portability)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights please contact:
datacontroller@currypoolmill.co.uk

  1. Accuracy of information

It is important that the information we hold about you is accurate and up to date.
Please inform us if your details change.

  1. Security of your data

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.

  1. When we cannot delete your data

We may not be able to delete your personal data where we are required to retain it for:

• Ongoing contracts or services
• Legal or regulatory requirements
• Accounting and tax obligations
• Insurance or dispute resolution purposes

  1. Website and online enquiries

When you contact us via our website, email or online forms, your information will be stored securely and used only for the purposes outlined in this notice.

  1. Changes to this privacy notice

We may update this privacy notice from time to time.
The latest version will always be available on our website.